Frequently Asked Questions



Payment & Shipping:

1. What payment methods do you accept?

We accept Paypal and the following major credit cards: Visa, Mastercard, Discover, and American Express.

2. Will I receive a tracking number when my book ships?

Yes, you will receive an emailed tracking number when your order is prepared for shipping. It may not be active until your package has been scanned by the carrier.

3. Can I upgrade my shipping?

You can upgrade your shipping as long as your book order is not in a “Completed” status. We do not save your credit card information to our server, so we would need to process the upgrade by phone. Please use our Contact Us Form to request a shipping upgrade. Be sure to leave your phone number and the best time to call so we can contact you.

4. Can my book be shipped discreetly? It is a surprise!

Absolutely. We ship all of our books from a return address titled HBP. Your package will NOT say Heartfelt Books anywhere.

5. Do you ship internationally?

YES! We ship worldwide! Please see our page for shipping rates.

6. After I complete my book, how long does it take for you to print and ship my book?

Once you complete your book, you have 2 options when checking out – to print “As Is” or to have your book professionally reviewed by an editor.

If you select to print “As Is” – your book will ship the SAME DAY (if ordered by 4 PM, USA Eastern Standard Time, Monday – Friday). If your order is received after the cutoff time of 4 p.m., your book will ship the next business day.

If you select to have your book professionally reviewed by one of our editors for spelling and basic grammatical errors (there is an additional fee for this service of $10 USD), within 2-24 hours, you will receive an email letting you know that your book has been edited. Once you log in to our site, you will be able to preview and approve the changes made by our editor. Once you approve the changes, we will print and ship your book. All books approved by 4 p.m. (USA EST) are shipped the same day. All approved after this time will ship the next business day (we only ship Monday – Friday).

SAME DAY SHIPPING GUARANTEED!
Must place order by 4PM EST.
Monday - Friday