Frequently Asked Questions

Policies & Procedures:

1. The book I purchased has been lost or destroyed, can I purchase a replacement copy?

Yes, you can reorder your book. Please us our Contact Us Form indicating you want to reorder your book, then we will place your book in the status necessary for you to place another online order.

2. What is your Return/Cancellation policy?

Books purchased through are printed as they are ordered. Because of the production expense of print on demand manufacturing, can not cancel orders, accept returns or provide refunds on these products. We recommend that you carefully check your order for accuracy before confirming and paying for your purchase.

If you pay to have your book professionally edited, keep in mind that our editors do their best to locate spelling and grammatical errors, but YOU are responsible for approving the finished product before publishing. Heartfelt Books accepts no responsibility for the quality of the content (including misspelled words, grammatical errors, etc.), its formatting, design or overall appearance. You, as the author, approve the visual presentation and content of all pages before committing to publish the book.

If you receive a book that is damaged in some way (loose, missing or torn pages in your book, etc.), you may return it and we will be happy to provide you with a replacement copy. Please notify us through our Contact Us form.

Must place order by 4PM EST.
Monday - Friday